It has come to our attention that the Gilead copay cards for PrEP have new information. When some of our clients have gone to fill their PrEP prescriptions the copay card is coming up as expired. Have no fear, the cards are not expired, and you can still fill your PrEP prescription. Gilead has updated their RxBIN, RxPCN, RxGRP, and anyone who previously had a 9-digit Member ID now has a new 11 digit Member ID.
We recognize that this can be frustrating, so we took the time to lay out the steps you can take to resolve this issue:
1) Call Gilead at 1-877-505-6986
2) Tell them your card is showing as expired at the pharmacy
3) Provide them either your Member ID (on your current copay card) or Name, Birthdate, and Address
4) Gilead will give you the new copay card information (RxBIN, RxPCN, RxGRP, and Member ID) write it down
5) Provide this updated information to your pharmacist
This can be done while you’re at the pharmacy. If you are unable to do this on your own, you can call The Project at (515) 248-1595 and ask for a Prevention Specialist and a member of our team can resolve the issue on your behalf.
Gilead does have new cards in the mail, so this issue should also be resolved when you receive your new card.
