Important Notice for PHC Patients with Medicaid Insurance: Take Action Now!

Ensure that your Medicaid coverage remains uninterrupted. It’s crucial that Iowa Health & Human Services (Iowa HSS) has your most up-to-date address. Call the Medicaid Member Services at (800) 338-8366.
For assistance with updating your address and contact information or any other inquiries, please reach out during operating hours: Monday – Friday 8:00 AM – 5:00 PM. Here are the numbers you can use:
  • Toll-Free: (800) 338-8366
  • Des Moines Area: (515) 256-4606
Medicaid Member Services team is ready to assist you.
Keep an eye out for a letter from the Iowa HHS. If you haven’t received it yet, don’t worry. It may arrive in the next month or so. To ensure you receive it, please call and verify that we have your correct address on file. Remember to respond promptly to any mail you receive from Iowa HHS. It may contain important information.
Don’t wait! Take action today to ensure your Medicaid coverage remains active and uninterrupted. Contact Medicaid Member Services now at the provided phone numbers to update your address and respond to any mail from Iowa HHS.

Ensure Continuous Medicaid Coverage: Important Updates for Medicaid Patients

Discover the latest changes regarding Medicaid coverage during the pandemic. In March 2020, the Centers for Medicare & Medicaid Services (CMS) implemented temporary waivers to safeguard Medicaid beneficiaries from losing their health coverage. However, it’s crucial to note that states will soon initiate Medicaid eligibility reviews, referred to as the “unwinding” process.

Stay Informed: Medicaid Renewal Letters and Address Verification

To avoid any disruptions in your Medicaid coverage, it is vital to keep an eye out for your Medicaid renewal letters. Missing this correspondence can have unintended consequences. Take a moment to verify that your state Medicaid office possesses your current mailing address. For further details, visit, your comprehensive resource.

Attention Iowa Medicaid Members

If you are an Iowa Medicaid member, anticipate receiving important mail from Iowa Medicaid in the near future. Should you receive a request for information, please respond promptly. By ensuring your address, phone number, and contact information are up to date in the Iowa Medicaid Member Services’ system, you can prevent delays in providing the requested information. Conveniently update your details by visiting or contacting 1-855-889-7985.

Assistance Available: Reach Out to Your Local PHC Clinic

If you require assistance in updating your information or have inquiries regarding your Medicaid eligibility, we encourage you to reach out to your local PHC clinic. Our dedicated Health Benefits Specialists are here to guide you through the process and address any concerns you may have.

Ensure a Seamless Medicaid Experience – Stay Updated Today!

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